Willow Springs Center does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person’s actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

Willow Springs Center does not discriminate and will not permit discrimination. If a parent and/or resident has experienced any type of prohibited discrimination, you may file a complaint with the division at:

727 Fairview Drive, Suite E, Carson City Nevada, 89701 or by calling 775-684-1030 or by visiting HealthFacilityComplaints.nv.gov.

A complaint with the facility may be filed, but is not required prior to filing a complaint with the division. The facility will investigate the complaints within 24 business hours and resolve within 72 business hours. You may file a complaint with the facility at:

690 Edison Way, Reno Nevada, 89502 or by calling 775-858-3303.

Willow Springs Center

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (Large print, audio, accessible electronic formats, other formats)

• Provides free language services to people whose primary language is not English such as  Spanish.
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Lady Lanya Palmrose, Civil Right Coordinator

If you believe that Willow Springs Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Lady Lanya Palmrose, Civil Rights Coordinator
690 Edison Way;
Reno, Nevada 89502
775-858-3303
Fax:  775-858-458
[email protected]

You can file a grievance in person or by mail, fax or email.  If you need help filing a grievance Lady Lanya Palmrose, Civil Right Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washing ton, D.C.  20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.